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How can I initiate a return?

Table of contents

  1. Return conditions
  2. How the return works
  3. Required details for a request

1. Return conditions

  • Returns can be made in accordance with our shop's return conditions.
  • As a rule, the product should be in a condition that allows the return to be processed properly.
  • Please see our current returns policy for the applicable deadline and any possible exceptions.
  • If you are unsure whether a product can be returned, please contact us before sending it back.

2. How the return works

  • Register your return using the form below.
  • Enter your order number along with the products and quantities you would like to return.
  • You will then receive information about the next steps and the return address.
  • Once the return has been received and reviewed, any applicable refund will be issued to the original payment method.

3. Required details for a request

  • Order number
  • List of products to return
  • Quantity
  • Reason for return
  • Product condition
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