Return or complaint

When will I receive my refund?

Table of contents

  1. Standard processing times
  2. Important information
  3. When you should contact our customer service
  4. Required information for a request

1. Standard processing times

  • Refund after return: up to 14 business days after receipt of the shipment at our warehouse.
  • Cancellation before shipment: up to 7 business days.
  • Shipment returned to the sender: up to 14 business days after receipt of the package.
  • Failed payment transaction / amount hold: usually 1–5 business days, depending on your bank.

2. Important information

  • Refunds are generally issued via the payment method used at the time of purchase.
  • After the refund has been initiated, your bank may need an additional few business days to process it.
  • How quickly the credit actually appears in your account depends on the relevant payment provider or your bank.

3. When you should contact our customer service

Contact us if the processing time indicated for your case has already elapsed and the refund has not yet been received.

4. Required information for a request

  • Order number
  • Reason for refund
  • Date of return or cancellation
  • Payment method used for the purchase
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