Return or complaint

I received the wrong product or parts are missing.

Table of contents

  1. What you should do now
  2. Required information for an inquiry

1. What you should do now

  • Check your order confirmation and compare it with the actual contents of the package.
  • Take a photo of the entire package contents – ideally together with the shipping label or delivery note.
  • If possible, do not open products that were incorrectly delivered.
  • Keep the packaging until the complaint has been resolved.
  • Report the problem using the form below. If necessary, we will then ask you for photos by email.

2. Required information for an inquiry

  • Order number
  • Product / EAN
  • Number of affected items
  • What was ordered
  • What was actually delivered or what is missing
  • Date received
  • Preferred solution
That solved my problem.